Return Policy

What is our refund policy?

We're committed to ensuring you love every purchase with us. If you're not completely satisfied, don't worry– our hassle-free Return Policy is here to make things right for you.

Simply drop us an email at support@glowandsave.com if your item isn't quite what you expected or if there's any issue. Our dedicated customer service team will swing into action to assist you promptly.

To streamline the process, please ensure your returned items meet these basic conditions: keep them in their original packaging, ensure all parts are intact and undamaged, avoid signs of wear and tear, and keep any seals intact. Proper packaging to prevent damage during return shipping is also key to ensuring your refund or exchange goes smoothly.

Once we receive your return, our team will carefully inspect it. If everything checks out, we'll swiftly approve your refund or arrange for a replacement.

Please note, that our policy doesn't cover changes of mind or ordering the wrong item. However, we're happy to offer replacements in such cases. If your return doesn't meet all conditions, we'll hold onto the item safely until you're ready for another attempt.

Can we exchange your item?

We want you to adore every purchase you make with us, so if you find yourself needing to exchange your item, we're here to assist you. Our exchange policy covers situations such as receiving an incorrect or faulty product. Unfortunately, we're unable to accommodate exchanges due to a change of mind.

To ensure a smooth process, please ensure your request meets our terms and conditions. Items not meeting these criteria may not qualify for store credit or exchange. Don't worry though, we'll keep them safe until you're ready to reship them.

Simply reach out to us for the correct return address. Remember to send the product back within 30 days of your order date to qualify for an exchange or store credit.

Lost or Stolen or Undelivered Order

If your order is lost, stolen, or hasn't arrived, rest assured, we're here to help! While refunds aren't possible in these rare situations, we'll gladly send you a replacement. Our dedicated team will work closely with our shipping partners to investigate and resolve the issue promptly. Your satisfaction is incredibly important to us, and to make things right, we may even send you a new package at no additional cost. Please don't hesitate to contact our friendly customer service team at support@glowandsave.com to initiate a reshipment.

Did you receive a faulty product?

We're committed to ensuring your satisfaction with every purchase at Glow and Save. If you've received a faulty or damaged item, or if it's not what you expected, we're here to assist you promptly and efficiently.

Please contact our friendly customer service team at support@glowandsave.com within 30 days of your order date. We'll guide you through the process and work to resolve the issue swiftly.

To help us understand the problem better, we may request a photo or video of the issue. Once we've confirmed the issue, we'll arrange for a replacement of the original item. Just a reminder - if you don't provide a photo or video, we won't be able to offer a replacement or refund.

If you discover a fault after the initial 30-day period, don't worry. You can still reach out to us, although we may ask you to return the item for assessment. Please note, that items damaged due to misuse may not be eligible for replacement or refund.

Your satisfaction is incredibly important to us, so please don't hesitate to let us know how we can assist you further. We're here to make sure your shopping experience remains enjoyable and hassle-free!

Goods that are excluded for returns?

We want you to adore your new additions from us! While we aim to ensure your happiness, please understand that certain items cannot be returned unless the seal is unbroken, or if they are faulty or significantly different from what was described. This policy applies to clearance items and purchases made with store vouchers, which are non-refundable. We value your personal taste, but please note that slight color variations, minor size differences, or personal scent preferences do not fall within our return guidelines. If you have any queries, please don't hesitate to get in touch! Your satisfaction means the world to us.

Do I pay shipping costs for the returns?

Wondering about return shipping costs? You'll cover the return shipping, and please note, we're unable to refund that expense. For a seamless experience, consider using a trackable service when sending items back to us. While we strive for easy returns, we can't take responsibility for lost items in transit.

If you received your order with Free Express shipping, a deduction for the original shipping cost will be applied to your refund. Rest assured, this process is handled smoothly on our end.

If there's an issue with your product, such as a defect, we've got you covered! Once we verify the problem, you'll be reimbursed for the return shipping. Simply reach out to us at support@glowandsave.com to initiate the process.

Before you send anything back, please contact us to ensure you have the correct return address. This step ensures a hassle-free refund. Sending items to an incorrect address or the one on the parcel won't qualify for a refund, and we certainly want to avoid any inconvenience for you!

We appreciate your understanding and thank you for shopping with us. If you have any questions or need assistance, don't hesitate to get in touch. Your satisfaction is our priority!

How to Reach Us:

Do you have questions or need assistance? Feel free to email us at support@glowandsave.com. Our team aims to respond within 48 hours. We're always ready to help!